You’ll receive a letter in the post from the Department for Work and Pensions (DWP)
It is important that you do not do anything until you receive your letter. This is called a Universal Credit Migration Notice and it tells you when you need to move to Universal Credit.
You will not be moved automatically and you must claim Universal Credit by the deadline date given in your letter. The deadline date for applying is 3 months from the date the letter is sent out. Look out for your letter as ignoring it could even stop your payments. If you have a question about claiming Universal Credit or have a problem getting online, call the number in your Universal Credit Migration Notice letter.
If you currently receive tax credits, you’ll still need to claim by the date in your letter even if you’ve just renewed your tax credits.
Many people will be eligible for at least the same amount on Universal Credit as their previous benefit.
If your Universal Credit entitlement is less than your previous tax credits or benefits then you may be eligible for financial protection when you move to Universal Credit. This additional amount is known as ‘transitional protection’. To help show how transitional protection works, here is an example.
Example
Sarah is entitled to £700 on her existing benefits or tax credits.
Her Universal Credit entitlement is £600.
This mean’s Sarah’s transitional protection will be £100.
Her total Universal Credit entitlement is now £700.
To be eligible for ‘transitional protection’:
- you must only apply for Universal Credit once you have received your Universal Credit Migration Notice letter
- you must apply before the deadline date in your Universal Credit Migration Notice letter
- there must be no changes in your circumstances
Find out more about how your payments are protected.
When you’re likely to get your letter
Look out for a letter in the post at some point this year. The table below will give you a rough idea of when you’re likely to receive your letter. This is just a guide so don’t worry if you don’t receive a letter by the date given below.
If you are unsure if you need to move, you should seek independent advice.
| Your current benefit | When you may get your letter |
| Tax credits only | Between now and the end of March 2024 |
| Tax credits (pension age) | From August 2024 |
| Tax credits with Housing Benefit | From April 2024 |
| Income Support – Income Support only – Income Support with Housing Benefit – Income Support with Tax credits – Income Support with Housing Benefit and Tax credits | From April 2024 |
| Housing Benefits only | From June 2024 |
| Income-related Employment Support Allowance with Child Tax credits | From July 2024 |
| Income-based Jobseekers Allowance | From September 2024 |
| Employment and Support Allowance (ESA) only | You will not be asked to move to Universal Credit until a later date |
| Employment and Support Allowance with Housing Benefit | You will not be asked to move to Universal Credit until a later date |
Eligibility
If you claim within the deadline date on your letter, then some normal Universal Credit eligibility rules do not apply to you.
If you receive tax credits, you can make a Universal Credit claim even if you have money, savings and investments of more than £16,000. After 12 monthly assessment periods, normal eligibility rules will apply and you will not be eligible for Universal Credit if you still have more than £16,000 in money, savings and investments.
You can claim Universal Credit if you or your partner are in full-time advanced education (such as university) for the duration of your course. Find out more about Universal Credit and students.
Find out more about eligibility for Universal Credit.
Some people will not move to Universal Credit
You will not move to Universal Credit if you only receive Housing Benefit and you:
- are a pensioner (you are 66 years old or over)
- live in temporary accommodation provided by a council because you were homeless
- live in supported accommodation including refuges, hostels, extra care housing and some sheltered housing
Instead, you will continue to receive support with housing costs through your existing Housing Benefit.
If you are claiming tax credits and are of State Pension Age, DWP will write to you to ask you to apply for Universal Credit or Pension Credit, depending on your circumstances.
If you only receive new style benefits, either New Style Employment and Support Allowance (ESAc) or New Style Jobseeker’s Allowance (JSAc), then you will not be asked to move to Universal Credit.
If you’re not sure which benefits you’re on, you can speak an independent adviser.