Move to UC Toolkit
Communicating the Move to Universal Credit
Universal Credit (UC) has streamlined and simplified the benefits system by combining six ‘legacy benefits’ (Housing Benefit, Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Working Tax Credits and Child Tax Credit) into a single monthly payment, to better support people to find a job and progress in work if they are able to. From April 2024, DWP is writing to people receiving certain legacy benefits to notify of when they need to move to Universal Credit.
We understand that this may be a time of uncertainty for customers. Our communications aim to explain what is happening in an accessible and compassionate way, to help reassure those who may be worried about moving to Universal Credit.
You and your wider partner networks, are uniquely placed to help us reach customers who will be affected and to support us in answering their likely questions.
We have developed a toolkit to help you answer these questions, which can be downloaded here: Move to Universal Credit Toolkit
This is designed to raise awareness of the changes and to point people to further support and we would encourage you to share these products through your own channels, with your partners and through community touchpoints.
The products range from social posts, website images and posters to text you can use in your own communications, all of which can be downloaded directly from the links below.
